Operations
Measurements:
" If you don't measure it , you can't manage it! "
This is the basis for any continuous improvement program - but it is more than that. It is how good companies make money and other companies lose money.
Most businesses can be effectively run by keeping track of several daily, weekly, monthly and annual benchmarks. Businesses generally have developed a number of good measurements at one time or another. The problem is nobody is looking at the measurements, or if they are, they are not doing anything about the core issues surrounding the problems that the numbers are pointing to.
The numbers in the measurements will tell management where the problems are. It is then management's responsibility to make something happen.